Indi Filter Customer Support

The best way to get in touch is through our customer service email: [email protected] we can then direct your enquiry to the right department or person.

In the first instance visit our helpful FAQs:

Cleaner Seas have scaled the patented technology used in our Indi domestic filter and created a professional range capable of tackling microfibre capture at much larger scales for commercial and industrial use. Most of our professional range uses the same technology, and all of our systems are return cartridge based.

If you have lost or can’t find your manual / installation guide please get in touch with our customer services team HERE and we can supply a new copy.

Unfortunately, not yet. We could ship you an Indi but we want to ensure that there is a Cleaner Seas recycling system for your captured microfibres everywhere we send an Indi filter and currently we only have this facility in the UK. Please sign up to our newsletter to be the first to hear when we are able to ship to you

Currently we don’t have an enquiries or customer service line.
The best way to get in touch is through our customer service email: [email protected] we can then direct your enquiry to the right department or person. We aim to respond to all enquiries within 24hrs – if you’re enquiry is urgent please state URGENT in your email subject line.

We can help – please contact our customer service team HERE.

There are 3 lights on the INDIKON Large & Marine filter lid:

• TOP: Power light

  This light will come on when the cartridge is first connected to the mains power supply. The filter will go through a series of checks, and this will be shown by 8 seconds of a flashing blue light. Once checks are complete the blue light will remain on, and the filter is ready to use.
  NO ACTION NEEDED.
• MIDDLE: Cartridge light
  This light will flash on and off when the current cartridge is full and ready to change.
  ACTION: Contact us HERE to arrange a cartridge return and replacement.
• BOTTOM: Fault light
  This light will stay on if there is a fault with the filter i.e. a rare blockage or malfunction.
  ACTION: If your fault light comes on please contact our customer services team immediately HERE.

Yes, we work with global shipping partners that enable us to offer our Return + Recycle system just about anywhere in the world. We currently only have a Return + Recycle Centre in the UK but plan to expand this in the future to have more centres internationally as we grow.

Our range of professional filters can be implemented in a variety of wastewater systems, water volumes and pressures and grey water set ups. The best way for us to understand your system is to get in touch and we would be happy to review your capture requirement and advise.